Sports and Sporting Ltd - Order Policy
POSTAGE - UK Orders
We ask you to allow up to 5 working days (Monday to Friday ) for despatch of your purchase although we do ship most orders within 48 hours. Remember to also allow appropriate time for postage once we have despatched your purchase. If you need something urgently then send us a message or give us a ring on 01833 628012 to check delivery times - we will try to help! We post most UK items with Royal Mail using Royal Mail 24, Royal Mail have a target of delivering 93% of these packets on the next working day. Large items are sent to the UK with My Hermes or City Link and this may take up to 5 days for delivery depending on location. We offer options for Royal Mail Signed For and a 24 Hour Courier, these can be selected when you checkout.
POSTAGE - Non UK Orders
Our postage rates on the website and delivery times are for UK buyers only. If you are resident outside the UK please contact us prior to purchasing to agree a shipping method and shipping rate. Overseas shipping is charged at cost price and we are able to arrange competitive rates.
Shipping costs on our website are for the UK only.
If you wish us to ship to other areas we will do so, please contact us prior to ordering for details of prices.
Postage to UK areas is charged as follows:
Royal Mail - £2.99
Royal Mail Signed For - £3.99
24 Hour Courier (UK Mainland) - £7.50
24 Hour Courier (UK Islands & Northern Ireland) - £12.00
FREE UK POSTAGE: Orders £75 or over attract free UK postage using Royal Mail 1st Class Post.
Our offices are open Monday to Friday 0900 to 1700, you can ring us on 01833 628012 - there is an answerphone so leave a message if we don't answer. If you wish to send us a message please do this via the "Contact" option on our website
Payment may be made on-line by Credit Card, Debit Card or by Paypal, to make on-line PayPal payment you will directed to the Paypal secure site where you can select your chosen payment method. If you prefer you can phone your order through to us and pay by Credit or Debit Card over the phone on 01833 628012. You can also send a Sterling Cheque, Bankers Draft or Postal Order (payments made payable to "Sports and Sporting Ltd".
Credit or Debit Card payment is not charged to your card until we despatch your order.
RETURNS, REFUNDS & EXCHANGES - UK SALES ONLY
Sports and Sporting will accept any unused goods for return, exchange or refund if you return these to us in in the same condition they were sold in within 14 days of receipt. You must advise us that you are returning the product and we recommend that you do this by e-mail to firstname.lastname@example.org Post your goods back to us in an unused condition, in their original packaging with any labels and merchandising still attached. Please enclose a copy of your invoice and a brief letter explaining your refund or exchange requirements. The goods are your responsibility until they reach our office and we recommend you return them by Recorded Delivery or an alternative method that provides tracking.
We do not charge return postage to the seller when we ship out goods that were returned to us for exchange.
If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods and they will be "refused". We will reimburse 1st Class Post costs for the return of faulty goods.
OUT OF STOCK ITEMS AND ALTERNATIVES
If an item is out of stock we will notify you of this.
If we suggest an alternative item and you agree to this alternative you will be able to return it if it is not suitable and we will reimburse 1st Class Recorded Postage costs for the return of that item
This does not affect your Statutory Rights.
Office Address for all correspondence, sales and returns:
Sports and Sporting Ltd
3 The Annums
Tel: 01833 628012